I have a shared mailbox configured on my exchange 2013 server (SP1). (there are 2x CAS servers and 2x MBX servers connected with a working DAG) and had a user say they never got an email that was sent from an external gmail account. We run our email through Message Labs before hitting exchange and i can see the email successfully go through message labs and from the exchange servers ive run a message tracking report:
Get-MessageTrackingLog -resultsize Unlimited -Start "04/22/2014 08:00:00" -End "04/22/2014 10:00:00" -recipient "hrrecruit@domainname" | select-object eventid,timestamp,messageid,sender,recipients,messagesubject,totalbytes | out-gridview
I can see the email hit exchange but there are only 2 entries, HARECEIVE at 8:59:45am and then a HADISCARD at 9:02:00am. Is there a better way to figure out what exactly caused this message to not get delivered?
Thanks in advance!
